Mobile / Casino
These terms set out the rules that apply when you open an account with z11 and carry out transactions — including deposits through DuitNow, GrabPay, and other supported local payment channels. Read through what applies before you start, and check your account dashboard for the current state of any active conditions.
These terms form the agreement between you and z11 when you register an account and use the platform. They apply to every action taken under your account — from your first deposit to any withdrawal request you submit. Availability of specific features, payment methods, and services depends on your location and is subject to local law and eligible regions. When you fund your account using DuitNow or GrabPay, the transaction falls within the scope of these terms. Any payment dispute or adjustment request goes through the account support process described below, not through the payment provider directly. Records of each transaction are stored under your account and accessible after login. We may update these terms from time to time. When we do, the revised version takes effect as stated on this page. Continuing to use your account after a change is published means you have accepted the updated terms. If any part of these terms conflicts with local law in your region, the local requirement takes precedence to the extent of that conflict. These terms do not override any separate agreements you hold with DuitNow, GrabPay, or your bank — those remain in effect alongside this policy.
Understanding the boundary of this policy helps you know where to direct any question or dispute. The four areas below clarify what these terms govern and what sits outside their reach.
Your login credentials, account settings, and session activity on z11 fall fully within these terms. Any access issue — locked account, failed login, or verification step — is handled through our support channels as described in this policy.
Deposits and withdrawal requests made through your account — including those processed via DuitNow, GrabPay, or FPX — are governed by these terms. Transaction records are visible in your account history after each completed action.
Game titles, lobby content, odds display, and promotional information shown on the site are subject to change. These terms cover your right to access that content where local law permits, not any specific outcome within a game or betting round.
Payment processors, e-wallet providers such as Touch 'n Go eWallet, and telecommunications networks operate under their own terms. z11 is not responsible for delays or restrictions imposed by those third-party providers, and disputes with them must be directed to the respective provider.
You have several practical options when it comes to reviewing, correcting, or questioning information held under your account. To check your transaction history, log in and open the account dashboard — each deposit and withdrawal request is listed there with its status and timestamp. If you notice an error in your account details, such as a registered contact number or linked payment method, you can update those fields directly in account settings or raise a correction request with our support team. If you have a question about how a particular term applies to your situation, reach us through the support channels listed on this page. We will respond with the relevant policy detail. You may also request that your account be reviewed for any pending or unresolved transaction before you make further deposits. Do not share your login credentials with anyone while a support case is open — our team will never ask for your password.
Log in to your account and open the transaction history section. Each completed deposit or withdrawal shows the method used — DuitNow, GrabPay, FPX — along with the amount and status.
Update your registered email, phone number, or linked payment method through account settings. For changes that require verification, follow the steps shown in the account page at the time of the request.
Contact our support team with the specific term or condition you want clarified. Include your account reference so we can check the relevant transaction or setting on our end before responding.
If you believe a transaction was processed incorrectly, open a support case before submitting new deposits. Our team will check the account record and respond with the outcome in writing.
If something in these terms is unclear or you need to raise an account matter, use the channels below. Keep your account reference ready when you get in touch — it helps us locate your record without asking for sensitive details.
Open the chat widget from any page on the site. Available for account and transaction queries during support hours shown in the chat window.
Send your question to the support address listed in your account dashboard. Include your account reference and a brief description of the policy matter you are raising.
Log in to review your transaction records, check the current status of any open support case, and update your contact or payment details directly.
Your account data — including transaction records, contact details, and payment method references — is stored securely and accessed only for the purposes described in these terms. We do not share personal account data with third parties except where required to process a transaction through DuitNow, GrabPay, FPX, or Touch 'n Go eWallet, or where local law requires disclosure. Cookies are used to maintain your session and remember account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect how account pages load or how your session is maintained.
Your account is protected by credentials you set at registration. Never share your login details. If you suspect unauthorised access, contact support immediately through the chat or email channels and we will review the account activity log.
Transaction records and account data are retained as required by applicable local regulations and our internal policy. The retention period for your records is shown in the full data policy accessible from your account settings page.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No payment credentials are stored in cookies. Adjust cookie permissions in your browser settings at any time.
To request a change to your account data or to ask about how specific information is held, contact our support team by email with your account reference. We will respond with the relevant details as required under this policy.
Here are the questions we hear most often about how these terms work in practice.
Yes. Any deposit or withdrawal processed through your account — including those made via DuitNow, GrabPay, FPX, or Touch 'n Go eWallet — is covered by these terms. The transaction record is stored in your account history and visible after login.
If a DuitNow or GrabPay transaction does not complete as expected, check your account transaction history first to see the recorded status. If the status does not match what your e-wallet shows, contact our support team with your account reference and the transaction details.
Yes, we may update these terms. When we do, the revised version is published on this page with the effective date noted. Continuing to use your account after that date means you have accepted the changes. We recommend checking this page if you have been away for a while.
Log in and go to account settings to update most fields, including your contact number and linked payment method. For changes that require identity verification, follow the steps shown on the account settings page at the time. You can also raise the change through our support team.
Open a support case through live chat or email before submitting further deposits. Provide your account reference and the transaction date. Our team will check the account record and send you a written response. Disputes with third-party payment providers must be raised with that provider directly.
Availability of features and services depends on local law and which regions are eligible at the time of access. If a specific feature or payment option is not available in your area, this will be reflected in what you see after login. These terms apply to the extent permitted by local law in your region.