Mobile / Casino
These terms set out how your account at z11 works, what we expect from you, and what you can expect from us. Access to z11 and its features depends on local law and is available where local law permits in eligible regions.
Your use of z11 is governed by the terms on this page. By opening an account, you confirm that you have read and understood these conditions. We reserve the right to update these terms — the current version is always shown here, and your continued use of the account after any update means you accept the revised terms. Access to z11 depends on the laws of your region. We do not represent that any content, game, or service is lawful or available in every jurisdiction. If you are accessing z11 from Malaysia, your use of DuitNow, GrabPay, or any other payment rail is subject to the account conditions set out at registration and any instructions shown during the deposit or withdrawal flow. We hold account data in line with our data retention policy. Transaction records linked to DuitNow and GrabPay activity are kept for the period required by applicable rules and are visible in your account dashboard after login. You may request a copy of your records or raise a question about your data through the support channel listed on this page.
This policy covers your z11 account, the transactions you make through it, the content we serve on this site, and the support we provide. It does not extend to third-party services you connect to from z11, and we do not control or accept liability for those external platforms.
Your login credentials, session activity, and account settings fall under this policy. Any change to account details must go through the verification steps shown in your account.
Deposits and withdrawals processed via DuitNow or GrabPay are covered. The record of each transaction is held in your account history and available to view after login.
Game content from studios available in the lobby and all information pages on z11 are within scope. We take responsibility for the accuracy of what we publish here.
Payment processors, network providers, and any external site linked from z11 operate under their own terms. We are not liable for how those services handle your data or requests.
You have the right to review the personal data we hold about you, ask us to correct inaccurate details, and request that your account records be explained to you in plain terms. To review your transaction history — including DuitNow and GrabPay deposits — log in and open the Account History section. To update your contact details or payment information, go to Account Settings and follow the fields shown there. If you believe any data we hold is incorrect, contact our support team directly and we will investigate within a reasonable time. All requests about your data rights are handled through the support channels listed on this page, not through third-party forms.
Log in and navigate to Account History to see a full list of transactions, including those processed through DuitNow and GrabPay. Each entry shows the date, amount, method and status.
Account Settings lets you update your registered email, contact number and linked payment details. Follow the verification steps shown on screen to confirm each change.
If you want to know what data we hold or why, send a request through our support channel. We aim to respond with a clear answer and the relevant record reference.
For anything this policy does not answer clearly, reach our team via the contact paths in the Support section below. Include your account username so we can locate your record quickly.
If you have a question about these terms, your account data, or a transaction record, use any of the contact paths below. Include your registered account username in your message so we can locate your records without delay.
Open the chat widget from any page on z11 while logged in. Available for account and policy queries.
Send your query and account username to our support address shown in your account dashboard under Help.
The current status of your account, transaction records and any open queries are shown in the dashboard after login.
We take the security of your account and personal data seriously. Sessions are protected and account access requires verified login credentials. We do not share your personal data with third parties outside what is necessary to process your transactions through DuitNow or GrabPay and to meet applicable regulatory requirements. Cookies are used on z11 to maintain your session and remember account preferences — you can manage cookie settings through your browser. Personal data is retained for as long as your account is active and for the period required after closure by applicable rules. To request changes to your data, or to ask who has access to it, contact us through the support paths on this page.
Login sessions are protected and require verified credentials. If you notice any unrecognised activity on your account, use the support channel immediately and follow the steps shown in Account Settings.
Cookies on z11 maintain your session and store account preferences. Manage or clear them through your browser settings at any time without affecting your account data.
We keep your account and transaction data for as long as your account is active, and for any additional period required by applicable rules. You can ask us what we hold at any time.
To correct, update or query your personal data, contact support with your account username. We handle each request individually and confirm the outcome in writing.
These are the questions we get most about our policy, account rights and data practices. If your question is not here, reach out through the support channel listed above.
This policy applies to anyone who opens an account on z11 and uses our services. Access depends on local law and is available where local law permits. By using your account, you agree to the terms set out on this page.
Log in to your account and open the Account History section. Every transaction — including DuitNow and GrabPay deposits and withdrawals — is listed there with the date, amount, method and status. No separate request is needed.
Yes. Send a request through our support channel with your account username. We will identify the records held, explain why we hold them, and provide a copy or summary in a reasonable time.
We retain your account and transaction data for the period required by applicable rules after closure. After that period, data is removed from active systems. You can ask us about the specific retention period that applies to your account.
Go to Account Settings while logged in and follow the fields shown to update your contact details or payment information. For changes that need identity verification, follow the steps on screen. If you cannot update a field yourself, contact support directly.
Contact our support team through live chat or the email address in your account dashboard under Help. Include your account username and a clear description of the issue. We will review and respond with our findings and any action taken.