Mobile / Casino
This policy explains exactly what data z11 collects when you create an account, make a DuitNow or GrabPay transaction, or browse the lobby — and what choices you have over that data. We keep the language direct so you know where your information goes before you act.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you link, whether that is DuitNow, GrabPay, or FPX. Every transaction you complete leaves a record in your account history, and that record is held on our servers for as long as your account remains active and for a period after closure as required by applicable financial record-keeping standards. We also collect device and session data — the type of device you use, your browser session identifiers, and pages you visit within the site — to keep the account experience consistent across mobile and desktop. This data is not sold to third parties. Where we share data with payment processors like DuitNow or GrabPay, that sharing is limited to what is strictly needed to complete your transaction. We do not retain your full payment credentials on our own servers; those details pass directly through the payment rail. Your account dashboard shows the history of activity tied to your account. Access depends on local law and is available where local law permits. If you have questions about a specific record, reach our support team through the contact paths listed on this page.
Not every service you reach from this site falls under the same policy. We want to be clear about what we govern directly and what sits outside our control — so you can make informed choices about where your data goes.
All data collected at login, registration and profile update is governed by this policy. That includes your email, phone number and any identity verification details submitted through the account page.
Deposits and withdrawals processed via DuitNow, GrabPay or FPX generate records we hold and can show you in your account history. These records are covered by this policy for as long as they are retained on our systems.
Browsing activity within the z11 site — pages visited, sessions started, preferences saved — is captured by our own cookies and session tools. You can adjust cookie preferences through the settings shown in your account or browser.
External payment rails, game content providers, and any linked external sites operate under their own privacy terms. Once a transaction moves to a DuitNow or GrabPay interface, that provider's own policy governs the data collected there.
You have practical choices over the data we hold about you. Reviewing your transaction history is straightforward — log in and open the account history section where every DuitNow, GrabPay and FPX record is listed by date. If a personal detail is wrong, the profile edit screen lets you correct your name, contact number or email without contacting support. For requests that go beyond what the account tools cover — such as asking for a full data export or querying how a specific record was created — our support team handles those by email. We aim to acknowledge data queries within a reasonable window and respond with the specific information or action taken. Where local law gives you additional rights over your personal data, those rights apply here. Availability depends on local law and the eligible region in which you access the account.
Your full transaction log — deposits, withdrawals and account events — is in the account history section after login. Every DuitNow and GrabPay entry is dated and itemised there.
Name, phone number and contact email can be updated through the profile edit screen. Changes take effect on the account immediately; no support ticket is needed for basic field corrections.
For questions about how a specific piece of data was collected or used, send a query through our support email. Include your registered account identifier so we can locate the relevant record.
If you want your account closed and data handled accordingly, contact support with the request. We follow the steps required by applicable data retention rules and confirm the outcome to you in writing.
Questions about this policy — or about a specific data record tied to your account — can be directed to us through any of the channels below. When you write in, include your registered contact detail so we can pull up the right account without delay.
Send your data query or correction request to our support email. Reference your account to help us locate your records quickly.
Open the chat widget inside your account for real-time help with policy questions, transaction record queries, or account detail corrections.
Many data actions — viewing history, editing profile fields, reviewing cookie settings — are available directly inside your account without needing to contact support.
We apply standard security practices to the data held in your account, including encrypted connections for account login and payment sessions. Cookie data collected during your session is used to keep your preferences consistent and is not shared with advertising networks. Retention periods vary by data type: account registration data is held while your account is active, transaction records are held for the period required by applicable financial standards, and session cookies expire at the end of each browsing session by default. When you contact us to request a data change or raise a concern, we log that request and communicate the outcome back to you.
Account login and payment sessions — including DuitNow and GrabPay flows — run over encrypted connections. This applies across mobile and desktop access.
Session and preference cookies are set when you browse the site. You can review and adjust cookie settings through your browser or through the preferences section shown in your account.
We hold account and transaction data for as long as your account is active and for any mandatory period after closure. Session data is cleared at the end of each browsing session unless you have saved preferences.
Every data query or correction request you submit is logged on our side. We confirm receipt and communicate the action taken, so you have a record of how your request was handled.
These are the questions we hear most often about how your data is handled at z11. If your question is not covered here, reach us through live chat or support email with your account details.
We collect the details you enter at registration — name, contact number, email address — along with the payment method you use, such as DuitNow or GrabPay. Device and session data is also collected to maintain a consistent account experience across mobile and desktop.
Yes. Log in and open the account history section. Every deposit and withdrawal — including DuitNow transfers and GrabPay payments — is listed by date and amount. You do not need to contact support to view this history; it is available directly in your account.
Full payment credentials are not stored on our own servers. When you transact via DuitNow, GrabPay or FPX, the payment details pass through the respective payment rail. We hold a transaction reference and amount in your account history, not your card or wallet credentials.
Open the profile edit screen inside your account after login. You can update your name, phone number and email address directly from that screen. For corrections that require identity verification or are not editable through the profile tool, contact support by email with your account details.
We share data only where needed to process your transactions — for example, passing a transaction reference to DuitNow or GrabPay to complete a payment. We do not sell your personal data. External payment providers and game content providers operate under their own privacy terms once your activity reaches their platform.
Account registration data is held while your account remains active. Transaction records are retained for the period required under applicable financial record-keeping standards. Session cookies expire at the end of each browsing session by default unless you have saved preferences within the account.